Privacy Policy
May 7, 2025
Information We Collect
We collect the following types of personal data to provide and improve our services and also use them as media or promotional content.
| Category | Details |
|---|---|
| Account Information | Username, email address, password, date of birth, optional display name, avatar |
| Tournament Participation Data | Game handles, match results, communications with organizers or players |
| Payment and Prize Information | Crypto wallet addresses, transaction details, future non-listed token allocations |
| Customer Support Information | Information provided when contacting support |
| Automatically Collected Data | IP address, device type, operating system, browser type, access times, usage statistics |
| Cookies and Tracking | Data from cookies and similar technologies to enhance user experience |
| Third-Party Service Data | Discord user ID, username, avatar (if connected via Discord) |
How We Use Your Information
We process your personal data for specific purposes, each supported by a legal basis under DIFC law.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Create and manage your account | Account information | Performance of a contract |
| Facilitate tournament organization/participation | Tournament participation data | Performance of a contract |
| Process payments and distribute prizes | Payment and prize information | Performance of a contract |
| Detect/prevent fraud, cheating, or abuse | Various data (e.g., IP address, usage data) | Legitimate interests |
| Improve/personalize user experience | Automatically collected data, cookies | Legitimate interests |
| Communicate updates or support information | Contact information | Performance of a contract or legitimate interests |
| Send marketing communications | Email address, username | Legitimate interests (with right to object) or consent |
| Comply with legal obligations | Any relevant data | Compliance with legal obligations |
How We Share Your Information
We share your personal data only when necessary, with the following recipients: Tournament Organizers, Payment Providers, Service Providers, Legal Authorities, Business Partners. We do not sell your personal information to third parties.
International Data Transfers
We ensure compliance with DIFC Data Protection Law when transferring data outside DIFC using safeguards like Standard Contractual Clauses or adequacy decisions.
Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy. Inactive accounts may be deleted after 12 months of inactivity.
Your Rights
You have rights under DIFC law: access, rectification, erasure, restrict processing, object, data portability, and withdraw consent.
Cookies and Tracking Technologies
We use cookies for essential functions, performance, and personalization. You can manage cookies via browser settings.
Security
We use industry-standard measures like encryption and access control to protect your data. No system is 100% secure.
Children’s Privacy
The Platform is not intended for children under 13. Contact us if you believe a child has submitted personal data.
Changes to This Policy
We may update this policy. Significant changes will be communicated via email or the Platform. Review regularly.
Contact Us
For any inquiries, email [email protected] or write to TourNova LLC, [Office Address], Dubai, UAE.